Simple, Honest Pricing
No hidden fees. No surprise invoices. No "that's out of scope." Just one per-user price that covers everything.
Pulse
Essential IT support for small teams
Up to 15 users
- Best-effort Response SLA
- Business Hours Support (08:30-17:30 AEST)
- Email Support
- Basic RMM Monitoring
- Monthly IT Review
Core
Comprehensive IT for growing businesses
10-49 users
- 6-hour Response SLA
- Business Hours Support (08:30-17:30 AEST)
- Phone & Email Support
- Advanced RMM Monitoring
- M365 Management Included
- Quarterly Business Reviews
Momentum
Enterprise-grade for ambitious teams
10-75 users
- 4-hour Response SLA
- Business Hours + UAE Extended Coverage
- Dedicated Support Engineer
- AV/EDR + MDR Protection
- ACSC Essential 8 Alignment
- Monthly Strategic Reviews
Enhance Your Plan
Optional extras for businesses that need more.
M365 Care Pack
$9/user/mo
License management, user provisioning, mailbox management, Teams optimization.
Premium Backup
$159/server/mo
Enterprise-grade server backup with 4-hour recovery SLA and ransomware protection.
Cyber Hardening Pack
$499 one-time
Full ACSC Essential 8 assessment, implementation plan, and initial hardening.
Onboarding Investment
One-time setup to get you running smoothly.
| Team Size | Startup | Established |
|---|---|---|
| 1-9 users | $250 | $350 |
| 10-35 users | $350 | $450 |
| 36-75 users | $450 | $500 |
Startup = new business (<2 years). Established = existing IT infrastructure.
Prepay Discounts
Commit longer, save bigger. Simple.
Common Questions
Are there any hidden fees?
Absolutely not. The price you see is the price you pay. All prices exclusive of 10% GST. Initial on-boarding fees applies to all plans.
What's included in the per-user price?
Everything listed in your tier. Monitoring, support, security, maintenance, unlimited tickets. If it's in your tier, it's included.
Are there contracts?
Month-to-month by default. We earn your trust every month. Prepay commitments get discounts, but they're optional.
What's the Founders Advantage?
Our first 15 clients lock in Momentum-tier service ($269 value) at $199/user forever. Same features, same SLA, 26% savings locked in permanently.
How do I get started?
Book a free IT Health Check. We'll assess your setup, identify risks and opportunities, and show you exactly what working with us would look like. No obligation, no pressure.
Ready to Switch to Transparent IT?
Join Melbourne businesses who stopped overpaying for underwhelming IT. Book your free Health Check today.